FAQ

CRM can be used in marketing, sales, and customer service. For marketing, you can use the data to segment lists based on criteria to create hyper-targeted, personalised marketing campaigns. For example, if customers made a purchase within the past three months, you could automatically assign them to an email campaign that offers 10% off their next purchase.

For sales, you can close more deals in a smarter way. With a mass of data, sales reps can build stronger rapport with prospects and keep track of where every client is in the sales pipeline to gauge their progress toward sales quotas.

Customer service teams can ensure they provide the best possible experience for all customers. With a full record of every request, notes about past interactions, and a detailed profile on how they use your service, the rep can easily pinpoint issues and respond in a relevant manner.

As a whole, businesses can use an all-in-one CRM to understand their Customer Lifetime Value, a critical metric that can inform your strategy for attracting new customers and optimising revenues throughout the customer lifecycle.

CRM stands for “Customer Relationship Management,” which is exactly what it does. CRM acts as an inclusive database to manage and store all of the relationships you have with leads and customers.

CRM software is a tool that is used to store all your data points about each individual customer or lead together in one record, enabling you to carry out your customer relationships management strategy via segmentation, automation, and personalisation

With an at-a-glance view of all the contacts in your business based on their stage in your funnel, you can effortlessly prioritise which leads to follow up with and where your greatest opportunities are for improved results. You can easily spot trends and gauge progress toward goals so that you can confidently make data-driven decisions about how to move your business forward.

Ready to manage and improve your customer relationships from one central platform?

Once the camera can see a face, My360 Access can recognise it in under a second. Each time you use it it learns, making the process even faster over time.

With appropriate setup, My360 Access can correctly identify individuals over 99% of the time.  And if someone is not recognised automatically, they can manually identify themselves. You can choose whether this requires a passcode (sent to their phone), your own unique identifier (eg: an employee number, member number, etc), or both.

My360 Access can support up to 2,000 people at a single door, and 50,000 or more people across an organisation.

Yes. My360 Access allows you to configure access rules to control who has access, and on what days and during what hours they have access.

Yes. My360 Access can support organisations with any number of doors and sites. You can configure access rules for individual doors, door types (eg: machine rooms, storerooms, etc), individual sites, or groups of sites.

For each door you will need an iPad, an iPad mount, and a receiver.

The iPad is best mounted as close as possible to your door with the camera eye at approximately 155cm from ground level.

The configuration and event data is generally stored on the My360 Cloud server. For smaller deployments, you can choose to store this data locally on the iPad.

My360 Access will continue to evaluate and grant access as appropriate, storing event data locally. As soon as network connectivity is restored, event data will be automatically pushed to the My360 Cloud server.

Yes. The My360 receiver emits Wiegand signals (the same signals generated by access card readers) which allows it to be used with almost all Access Control Systems. In an integrated configuration, My360 Access simply identifies people, and your Access Control Systems makes the decision to unlock your doors.

My360 Access includes sophisticated “liveness testing” which aims to differentiate between a live person and a photograph or replayed video. It will therefore detect and prevent many unauthorised attempts at access. In considering the likelihood of unauthorised access, you should consider the alternative: access cards can be (and often are):

  • Lent to friends or visitors,

  • “Borrowed” from desks,

  • Permanently lost or stolen, and

  • Easily and cheaply duplicated.

While no identification process is foolproof, on balance we would suggest that facial recognition provides you with a stronger form of identification than access cards (and FAR more convenience). However, if you have a need for more robust identification than either facial recognition or access cards can provide on their own, you should consider two-factor authentication.

Yes. In a stand-alone configuration, My360 Access can be configured for two-factor authentication by requiring both a matching face and a passcode before allowing entry.

In an integrated configuration, My360 Access can provide one factor of identification to your existing Access Control System. In this case, you would set your door up for “Dual Authentication” in your Access Control System, and it would validate the other factor (eg: an access card).

Yes. My360 Access can be configured to authenticate users and then pass on the identity of those users through a published API.

Like all Access Control Systems, My360 Access allows you to record user details (eg: their name, unique identifier, and a profile picture) as well as an event log of all access attempts. In recording such information, you need to be aware of and adhere to relevant privacy laws. Privacy laws are different in each country and state, and we recommend you review your local laws.

Once the camera can see a face, My360 Shift can recognise it in under a second. Each time you use it it learns, making the process even faster over time. Once recognised, employees press single button to start or end their shift.

Yes, My360 Shift can pull your employee and shift data from your Rostering System and can push the recorded times into your Payroll System. Contact us for the latest list of supported Rostering and Payroll Systems.

Yes, My360 can support organisations with any number of workplaces.

My360 Shift can easily support 2,000 employees at a single workplace, and 50,000 employees across multiple workplaces.

You will need an iPad, and iPad stand, and a Wi-Fi Access Point with Internet connectivity.

The iPad is best mounted at the point where employees enter and exit your workplace. It should be mounted vertically (ie. portrait orientation) with the power cable at the bottom and the camera at the top. It is best mounted at approximately 1.5 metres (5 feet) from ground level, angled slightly so that the majority of employees can easily interact with it while standing in front of it.

Yes, My360 can support any number of iPads. This can be useful if you have multiple points of entry into your workplace, or you have extremely large numbers of employees. Employees don’t need to be concerned about which iPad they use – they can clock-in using one iPad and clock-out using another.

If an employee is not recognised automatically, they can manually identify themselves. You can choose whether they simply need to select themselves, or they need a secondary identification such as a personal passcode (PIN) or a supervisor confirmation.

The use of facial recognition positively identifies individuals as they present themselves. Further, My360 Shift records a photo of employees as they start and end their shifts, creating a visual audit trail that can be analysed if necessary.

The data storage location depends on the capabilities of you Rostering and Payroll Systems. Where this is supported, the data is stored directly in your Rostering and Payroll Systems, so there is no duplication of data. Where this is not possible, the data can be stored in the My360 Shift Cloud server or locally on your iPad – its your choice.

My360 Shift will continue to record clocking events, storing event data locally. As soon as network connectivity is restored, event data will be automatically pushed to your Payroll System or the My360 Cloud server as appropriate.

Like all Time and Attendance systems, My360 Shift allows you to record employee information (eg: their name, phone number, and a profile picture) and clocking events. In recording such information, you need to be aware of and adhere to relevant privacy laws. Privacy laws are different in each country, and we recommend you review your local laws. We also recommend you review our Privacy Statement and Terms of Use, and consider updating your employee contracts to clearly state that employees agree to having the start and end of their shifts (including a photo) recorded.